Why was my credit card payment rejected and/or unauthorised?

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    See all frequently asked questions and find answers to your doubts-a satisfied customer is our greatest success.

    • Payments and safety

      Payments and safety

      It is possible that the authorization to pay with your credit card does not go through on the first attempt. The non-authorisation of your credit card may depend on several reasons:

      • Incorrect card number
      • Incorrect expiry date
      • Insufficient funds in the Credit Card
      • Address associated with the payment method that does not coincide with the data held by the bank
      • The order exceeds the expenditure limit
      • Credit institution specific policies on purchases made electronically or over the Internet

      Non-authorisation shall not be charged. In case of rejected payments we advise you to access the contact form (click here the link): we will be happy to provide a solution that allows you to buy the products you want.

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